Consumer FAQs


What kind of customer am I?

When you register (for free!) with our marketplace, you will be asked to select a customer type. This helps the marketplace know what kind of products to make available for you. For example, customers registering as an institution, who will be buying at wholesale quantities, will see products that are made available in larger amounts, such as cases. Similarly, individual buyers will have access to products sold in smaller or pre-packaged amounts. When you register, you will be prompted with the following customer type options:


   -Individual or Family – these customers must pick-up their orders
   -Restaurant – these customers receive delivery services
   -Organization, Institution, or Program Provider - these customers receive delivery services
   -Healthy Store – These customers are a specific Capital Roots program and receive delivery services
   -Producer – These are local farmers from whom Capital Roots buys products to sell


Is there a minimum amount I must spend per order?

No. Our online market is, in most ways, similar to any other farmers’ market.  Purchase what looks good to you, and don’t worry about meeting any minimums.


What are the fees associated with your market?

One of the goals of the Virtual Veggie Mobile® is to make fresh, healthy and local food affordable to all Capital Region residents.  To make this goal a reality, we do not have minimums or maximums for your orders, do not apply taxes to orders, and use our regional Food Hub buying power to keep prices as low as possible. Wholesale buyers (like institutions and program providers) can have their orders delivered right to their door for a flat $5.00 fee, regardless of how far we drive or how much or how little you order. Our Healthy Stores program partners and corner store owners can receive delivery for a flat fee of $3.00. And our Individual buyers do not pay any delivery fees.  We ask those customers to come to a convenient pick-up location instead.


Why do the goods available vary by day?

Our farmers and producers have varied production and harvesting schedules.  We also like to support seasonal, local foods above all else.  Because of this you will find that some items are only available specific times of the year or on certain days.   If there is something  you don’t see that you would like, let us know and we can try to work with our suppliers to make it available.


How do I edit/cancel my order?

You can change the details of your order on the Account Activity page up until the close of market. You can also remove items from your order after the period closes on the Account Activity Page. You can access it by selecting the "cart" or "person" icon at the top left. If you’re not sure how to make these adjustments, give us a call or send an e-mail to Support and we’d be happy to help you with the process. If you can't pick up your order, please let us know!


How do I get my order once it’s been placed?

Getting your order couldn’t be easier, as there are many ways to receive your food. We happily deliver to wholesale buyers and institutions, plus, we have four individual pick-up locations as well. Wholesale buyers (including institutions, child and senior programs stores, and restaurants) receive orders via delivery Tuesday, Wednesday and Friday. Individual buyers pick-up their orders at selected locations on Wednesday or Thursday.


How often must I order?

Order as often you would like, whenever you want. There is no minimum to how often you must order.  Though, we do hope that once you place your first order you’ll want to keep coming back for more!


What is your return/refund policy?

Our top priority is to make sure you are fully satisfied with your purchase.  If, for whatever reason, the order does not meet your expectations let us know and we will work to ensure the problem is resolved to your satisfaction.


Can I change my pick-up or drop-of location?

Customers have the ability to change their pick-up or drop off locations to better serve their needs.  Customers can do this in their Account Settings, most easily accessed by selecting the “person” icon in the top right corner of the screen once you are logged into the site.  Also, each customer’s account settings and entire ordering history is available to them each time the log-in!  Using the box at the top of the screen, you can use the drop down tab to change your location.  Please keep in mind, that we strongly recommend NOT changing your customer type, as this will impact your ability to purchase products, receive deliveries, or negatively impact your order.  If you have questions, send us an email or give us a call! 


Can I pay online? What forms of payments are accepted?

No. For individuals, credit card payment is not offered on the site in advance of pick-up. EBT, check, cash and credit are accepted upon pick-up. Wholesale customers, like our Individual customers, are not able to pay online or in advance of receiving their order. Wholesale customers who are institutions, organizations, or program providers are extended a 30 day term to pay for their order and may pay with cash or check.  Restaurants and Healthy Stores pay for their order upon delivery with cash or check.


I know someone who would like to sell their product through the Virtual Veggie Mobile®. How do I connect with you?

We’d love to have a conversation with them. Have them get in touch with our Food Hub Coordinator, and we’ll be happy to discuss a potential partnership that best fits them.